Customer Services

Customer Services

Shipping & Delivery

We deliver flat-pack sheds, log cabins and sheds to your door. We require a signature upon delivery unless otherwise agreed. We aim to deliver all our sheds within a reasonable timeframe. We will contact you upon ordering to arrange a date and time for delivery. Please note for smaller sheds the turnround times is 1-2 weeks, for larger items 2-3 weeks. Delivery to counties in Munster may take up to 4 weeks. 

Privacy & Security

All payments through the ShedFactory website are secure. You can pay by credit card via payl and you don't need a paypal account. The Shed Factory operate Global web standard SSL security certificates. For detailed information on our privacy policy click here.


If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel. However, if your order includes personalised requirements, or Dunsterhouse products, there is no right to cancel as these made to order, there is no right to cancel. Returns policy-after receipt of goods. 
If after you have received your goods you find you have ordered incorrectly or the items are unsuitable you can return any item to us, at your own cost for a refund or an exchange, as long as it is unused and returned in the original packaging. Goods are not sold on a trial basis.

Administration, re-stocking, inclusive delivery and carriage costs may apply. These may be notified individually.  If you have opened the box, but not used the product we will refund the cost minus a re-stocking fee of between 10% and 40% minus any relevant delivery charges.  Products must be returned with Proof of Purchase and complete with all components including instruction booklets etc. Your statutory rights are not affected.
You have up to seven working days after taking delivery to inform us you require a refund. Please call our Customer Service team on +44 (0)28 9061 6868 or by email at who will inform you of collection options and explain our refunds process. You will be required to keep the item in a resalable condition. If we collect the item from you we will charge you the cost of collection and any necessary repackaging or restocking costs.  Returns must, unless by prior arrangement be made within 14 working days.

PLEASE NOTE: All Dunster House products are ordered by the Shed Factory on a per customer basis and therefore will be treated as a personalised (non-standard) product.


Our website is designed for easy ordering and use. This means cost-savings for the customer. Once an order has been placed it is a legally binding contract. If you place an order instore or over the phone, please note that a 10% non-refundable deposit will be applied.

Shed Factory reserve the right to cancel any order at any time up to point of delivery for any reason and refund the customer in full.  
In this case Shed Factory shall not be liable for any loss or damage arising from such cancellation.


Registered Business Name: John McKay trading as Shed Factory.

Shed Factory do not store customers credit or debit card details.


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